KCS v6 Fundamentals
Duration: 60 minutes, self-paced
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Topics
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Basics and benefits of KCS, including Principles and Core Concepts
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How to do the KCS Solve Loop in the workflow (creating a KCS article)
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The value of a KCS article
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Leading versus lagging indicators of success
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How the knowledge worker’s KCS performance is assessed
Intended Audience
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Anyone interested in learning the basics of KCS
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Knowledge workers fielding interactions with employees, peers, or customers
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Internal or external support and service representatives
Managing a Knowledge-Centered Workforce​​
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Duration: 35 minutes, self-paced​
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Topics
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Assessing contribution and performance of knowledge workers
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Knowledge-related performance metrics and ways to leverage them
Intended Audience
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Service and Support Managers
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Knowledge Managers
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KCS Coaches
Defining Digital Transformation
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Duration: 45 minutes, self-paced​
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Topics
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Knowledge Management best practices that support Digital Transformation
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Key characteristics and real world examples of Digital Transformation
Intended Audience
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Service and Support Managers
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Knowledge Managers
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KCS Coaches
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Knowledge Domain Experts
KCS v6 Fundamentals
Duration: 40 minutes, self-paced
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Topics
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Understand the principles of Intelligent Swarming and how it differs from traditional support models
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Recognize the benefits of Intelligent Swarming for teams, customers, and the business
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Explore how cross-functional collaboration drives faster problem resolution and learning
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Learn how to apply Intelligent Swarming in your own work environment to boost productivity and teamwork
Intended Audience
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Knowledge workers looking to improve collaboration and efficiency
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Managers, program/project managers seeking to optimize team performance and knowledge sharing