Service Organizations

Welcome to Evergreen Shift! Transformation is rarely a straight line. It twists, loops, and demands everything we’ve got. But one thing is certain: no one should have to navigate change alone. That belief is the heart behind Evergreen Shift Consulting, LLC. After 25 years immersed in support, service, and practicing Knowledge-Centered Service (KCS), I’m launching this business to help service organizations move through change with total clarity and create ways of working that